Coronavirus (COVID-19) Client Information (Updated 24/03/2020)
As you are aware, the United Kingdom and other countries around the world are currently
experiencing an outbreak of the Coronavirus (COVID-19). This virus has been classed a Pandemic by
the World Health Organisation.
This situation is constantly changing at a fast pace. This page will be updated as and when required. Below you will find out more information regarding the virus and what precautionary measures we are putting in place to ensure our services are maintained and health of our staff and clients are protected as much as possible during this difficult time.
We are doing everything possible to ensure our service is not affected by this situation, while also working hard to maintain health and safety for our clients and staff.
We would ask that our clients also inform us of any special requirements needed when visiting your premises. We also ask that if you have had a confirmed or suspected case of the virus, and have been in close proximity with a member of the PLP team that you contact us.
This information can be downloaded as a PDF below
What is the Coronavirus (COVID-19)?
A coronavirus is a type of virus. As a group, coronaviruses are common across the world. Vulnerable groups such as those with weakened immune systems, older people, and those with long-term conditions like diabetes, cancer and chronic lung disease, are more at risk.
Typical symptoms of the coronavirus include:
- Persistent Cough (that may progress to a severe pneumonia).
- High temperature.
- Shortness of breath and breathing difficulties.
These symptoms don’t necessarily mean you have the illness. However, if you do feel like you are showing symptoms, please follow government advice which is available on their website https://www.111.nhs.uk/covid-19
Will your operating hours be affected by the current outbreak?
No. As it stands our operating hours remain unchanged. Our current office hours are:
Monday – Friday 9AM – 4.30PM
If any changes are made, these will be communicated via this web page, social media platforms and our newsletter.
What if one of your employees contracts the virus or shows symptoms?
All our staff have been issued guidance on what actions should be taken if they were to suffer any of the symptoms of the virus.
All staff have been supplied with a thermometer. This will be used to take temperatures every morning before commencing their journeys to their work locations. Any member of staff or anybody within their household that has a confirmed fever, or experiences any of the symptoms advised by the Government will be asked to stay at home and self-isolate for 14 days. They will follow all Government and NHS advice. A risk assessment will be carried out before they are permitted to return to work. Any clients that the staff member may have come into contact with will be notified.
What protection measures have you implemented to help reduce the spread of the virus?
In addition to our normal hygienic actions, we have implemented the following protective measures into our business:
- Our office has had a one off deep clean using antibacterial products
- Maintained, aggressive cleaning schedule is now in place and will continue for the
- Supplies of hand wash and hand sanitiser has been put in place in all office areas. A main
hand sanitiser has been placed at the main entrance door, all staff have been informed this
must be used and visitors to the premises will also be asked to use this
- We have started planning for a rotation of admin staff working in the office. This will include
staff working in the office, whilst some work from home, this will be regularly rotated to
ensure administration continuity.
- All staff, including our field engineers have been issued with the following: Face Mask, Hand
Sanitiser, Antibacterial Wipes and a Thermometer. (Please note, the supply of face masks is
currently a precautionary measure only. Our staff have been instructed to not use these
until any advice is issued)
- Toolbox talks are currently underway to increase our staff’s awareness of the virus. Infection
control training modules are also being carried out.
- We now will no longer ask for a signature on our devices. We will ask for a full name only.
Do you hold critical spares?
Yes, we hold a good stock of critical spares, we have also stocked additional items to increase our normal stock level.
If the United Kingdom is locked down, what will happen to emergency call outs and planned maintenance visits?
As it stands, BUSINESS IS OPEN AS USUAL
Our engineers have been classed as “Key Workers” by the Government. This means we are still able to provide fire safety services to our clients.
BAFE and the FIA have confirmed this after discussions with the Government.
For more information on this, please follow the following links:
Have you got a Coronavirus Policy?
Our current health and safety policy has infection control arrangements included. A separate policy for the virus is not currently needed. Please contact us if you would like a copy of this.
You can download all the information as a PDF below
Have you got a Coronavirus Risk Assessment?
Yes. If you require a risk assessment to be carried out before we visit site, please contact us.
For your information, this web page can be downloaded as a PDF